Here I am. After 7 long years. Guess what prompted me to take to my long forgotten blog after so long? Because, I just wanted to vent out my anger and frustration somehow, somewhere. And the reason for this flurry of emotions can be accounted and attributed to our own
Background: I consider myself a shopaholic but savvy enough not to miss any deals online or offline. It's November 10. Two days after our respected Prime Minister announced the demonetization (what it actually is a debatable topic and I don't want to go there, really. My Facebook and Twitter feeds have already made me near-sick, thanks to the know-it-all economists debating it out).
Enough of background. Let me get straight to my customer journey steps so far:
1. I want to make an online purchase on Flipkart and wanted the item to be delivered to my new office address.
2. Being born a cynic and happily living as one, I opted for card-on-delivery.
3. After two days of calling and synchronizing with different delivery people, item reaches me. No complaints. 4. Delivery person (third-party logistics) denied card-on-delivery. No complaints.
4. Cash-crunched and not having the patience and time to stand in a long queue at the ATM/bank, I cancel the order. My bad!
5. I place the order again on Flipkart - this time paid in advance.
6. No calls. Instead, an SMS asking to pick the item from Flipkart logistics' (ekart's ) pickup hub, a km away from the delivery location. Inconvenienced, still, no complaints.
7. Wrong address was given in the SMS. I followed that and roamed around clueless and sought help from the people around. Finally, one of them pointed me to the pickup hub.
8. November 24. Thursday. 6:05 pm. After climbing a fleet of dark stairway, I reach the hub. Destination closed and no hint of living beings around. The time given for pickup was from 10.30am - 7pm though. Frustrated yet contained.
9. Called customer care. Automated message - Sorry for the delay in delivery. Of course I know that. No further choices.
10. Friday 5:45pm. Same place. Same hub. Closed as usual. Angry and frustrated.
11. Saturday 4:15 pm. Same place. Same hub. Closed as usual. I wish I couldsue
12. Writing this blog.
In near future:
13. Mail Flipkart
14. Post this on all possible social media and spread the word.
15. Cancel my order on Flipkart
16. Order the same item onamazon . Not
Whatever it is, I thank Flipkart for providing me the inspiration to write again, after 7 long years! But, whatever business you're currently in, you suck! Please do something about it.
Background: I consider myself a shopaholic but savvy enough not to miss any deals online or offline. It's November 10. Two days after our respected Prime Minister announced the demonetization (what it actually is a debatable topic and I don't want to go there, really. My Facebook and Twitter feeds have already made me near-sick, thanks to the know-it-all economists debating it out).
Enough of background. Let me get straight to my customer journey steps so far:
1. I want to make an online purchase on Flipkart and wanted the item to be delivered to my new office address.
2. Being born a cynic and happily living as one, I opted for card-on-delivery.
3. After two days of calling and synchronizing with different delivery people, item reaches me. No complaints. 4. Delivery person (third-party logistics) denied card-on-delivery. No complaints.
4. Cash-crunched and not having the patience and time to stand in a long queue at the ATM/bank, I cancel the order. My bad!
5. I place the order again on Flipkart - this time paid in advance.
6. No calls. Instead, an SMS asking to pick the item from Flipkart logistics' (
7. Wrong address was given in the SMS. I followed that and roamed around clueless and sought help from the people around. Finally, one of them pointed me to the pickup hub.
8. November 24. Thursday. 6:05 pm. After climbing a fleet of dark stairway, I reach the hub. Destination closed and no hint of living beings around. The time given for pickup was from 10.30am - 7pm though. Frustrated yet contained.
9. Called customer care. Automated message - Sorry for the delay in delivery. Of course I know that. No further choices.
10. Friday 5:45pm. Same place. Same hub. Closed as usual. Angry and frustrated.
11. Saturday 4:15 pm. Same place. Same hub. Closed as usual. I wish I could
12. Writing this blog.
In near future:
13. Mail Flipkart
14. Post this on all possible social media and spread the word.
15. Cancel my order on Flipkart
16. Order the same item on
Whatever it is, I thank Flipkart for providing me the inspiration to write again, after 7 long years! But, whatever business you're currently in, you suck! Please do something about it.
